Complaints / Inquiries

The Ombudsman is a liaison between the Office of the County Executive and all persons who have a complaint or inquiry into the operations of a County department or conduct of a County employee.
  

An Ombudsman

  • Independently reviews and analyzes complaints or inquiries involving a County department or employee with the purpose of recommending a resolution to the matter.
     
  • Provides prompt and meaningful response to each complaint or inquiry. 
     
  • Upon a thorough review and analysis of complaints or inquiries, makes recommendation to the appropriate County department or person to resolve the matter. 
     
  • When appropriate, identifies barriers interfering with or preventing an efficient resolution of a complaint or inquiry.
     
  • Makes appropriate written responses and maintains records related to the action taken in response to the complaint or inquiry.
     
Please fill out the below form to contact the Wayne County Ombudsman.

When completing the form, provide detailed facts about the circumstances surrounding your inquiry or complaint, including the name(s) of County employees and department(s) associated with the matter. Please provide your full contact information, including your name and address, to ensure that the Ombudsman may contact you about your inquiry or complaint. Additionally, if you have any documentation to support your claim, please attach it below under the section titled "Relevant Documents."
 
The Wayne County Ombudsman takes all inquiries and complaints seriously.  Once received, inquiries and complaints will be promptly reviewed and processed.

Your Information

Your Complaint

Please Note: Please describe your complaint with as much detail as possible.

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