When to call 911

9-1-1 is an emergency telephone number that provides IMMEDIATE access to LAW ENFORCEMENT, FIRE, and EMERGENCY MEDICAL SERVICES.

9-1-1 is a free call from a pay phone.
You can also use a cellular phone, even if it has been disconnected.

WHEN TO USE 9-1-1

  • When a crime is in progress [a prowler in your yard, a person seen breaking into a home or car, or a fight with or without weapons.]
  • When you see fire or smoke
  • During a heart attack, or other serious, medical condition or injury
  • Any situation requiring the IMMEDIATE response of a FIRE TRUCK, AMBULANCE or LAW ENFORCEMENT VEHICLE.
  • Environmental hazards, such as toxic spills
  • When life and/or property are in immediate danger

WHAT THE 9-1-1 DISPATCHER WILL NEED TO KNOW

  • THE LOCATION OF THE EMERGENCY
  • THE PHONE NUMBER WHERE THE EMERGENCY IS
  • THE NATURE OF THE EMERGENCY

Our 911 dispatchers are trained to give medical information on the phone in addition to dispatching emergency personnel. The dispatchers are located centrally in the Sheriff's Office, and are radio linked to all of the fire stations and all emergency vehicles in the field.

WHEN NOT TO USE 9-1-1

  • Noise complaints
  • Barking dogs
  • Complaint follow-ups
  • Burning permits
  • Routine medical transports
  • Finding a towed vehicle
  • Asking directions [call your destination and ask them]
  • Inquiring about school openings and closings
  • Reporting a blocked driveway, obstructed hydrant, etc.
  • Asking about snow emergencies or parking bans
  • Reporting a major noise complaint
  • Asking about traffic tickets
  • Seeking information from a police or fire office
  • Asking about a late school bus
  • Checking the weather
  • Reporting rust in the water or dirty water
  • Reporting garbage problems
  • Contacting a police officer at the police front desk
  • Reporting street lights out
  • No heat problem
  • Needing domestic violence help
  • Drug tip hot line [call the COMET unit at 586-790-3990]
  • Reporting problems with a building's structure, etc.
  • Public health problem
  • Other non-emergency calls

Teach your children how to call 9-1-1

Benny N. Napoleon
Wayne County Sheriff
(313) 224-2222

Service Assistant

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